Opuluxe Rentals Guest Refund Policy

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Before Check-In: No Refund Policy

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At Opuluxe Rentals, each reservation marks the beginning of an exclusive experience, meticulously prepared in anticipation of your arrival. Due to the unique nature of our offerings, we are unable to offer refunds for cancellations, regardless of the circumstances leading to such a decision. By confirming your booking, you embrace this aspect of our commitment to providing unparalleled service and accommodations.

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After Check-In: Partial Refund Policy

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Recognizing that perfection is a journey rather than a destination, we understand that on rare occasions, our guests might encounter issues during their stay. Should you face significant disruptions due to major property concerns, including but not limited to HVAC, plumbing, electrical, or internet problems, Opuluxe Rentals is here to support you. We offer partial refunds, up to 50% of the cost for each night affected, ensuring that our commitment to your satisfaction remains unwavering.

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To request a partial refund, please reach out to our dedicated guest services team within 24 hours of the issue's occurrence. Provide a detailed description and, if possible, photographic evidence to support your claim. Our team will review each case thoroughly, aiming to resolve the matter swiftly and satisfactorily.

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Commitment to Excellence

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At Opuluxe, we are devoted to ensuring that your stay is as enjoyable and comfortable as possible. While we hope your visit is flawless, we are prepared to assist should any significant issues arise. Our policies are designed with your best interests at heart, reflecting our dedication to excellence and the high standards we set for our properties and services.

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For further inquiries or assistance, please do not hesitate to contact us. We're here to make your stay memorable for all the right reasons.